This website is available for all users ("You" or "User"), subject to these General Terms and Conditions ("T&Cs"). By making a purchase or using this website, you agree to accept these T&Cs.
The User affirms that they are of legal adult age, at least 18 years old, possessing the requisite legal capacity to enter into and be bound by the terms of this agreement and to utilize this Website by the stipulated Terms and Conditions (T&Cs). It is explicitly communicated to the User that by engaging with the Website to make a booking, they are entering into a contractual agreement that entails payment obligations. Furthermore, the User asserts that all information provided for accessing and utilizing this Website is true, accurate, and complete, and commits to maintaining its accuracy by keeping it updated.
The use of this Website is strictly designated for the User's purposes. It is prohibited to alter, reproduce, duplicate, copy, distribute, sell, resell, or exploit the content of the Website for either commercial or non-commercial purposes, with the exception that the User may print out copies of their travel itinerary for personal use or transmit their travel itinerary to a legitimate itinerary management company.
The User undertakes not to engage in any illegal or prohibited activities while using this Website. Specifically, the User acknowledges that they will utilize the Website solely for their benefit and that any products or services acquired through the Website will be for their personal use or consumption, or for individuals on whose behalf they are duly authorized to act. The User agrees not to engage in the resale of products or services obtained through this Website to third parties.
BudgetTicket retains the right to prohibit access to the Website at its discretion and without prior notice.
When you make a booking through us, you are entering into contracts with various third-party suppliers such as tour operators, airlines, hotels, and car rental companies, as specified in your booking confirmation. The contractual agreement commences upon issuance of the booking confirmation.
Your booking is governed by both our Booking Conditions and the terms and conditions of the individual suppliers providing the services. In the event of any conflict between our terms and those of the supplier, the supplier's terms will prevail, unless invalidated or unenforceable under English law, in which case our terms will take precedence.
It's important to note that the terms of the suppliers may include limitations or exclusions of liability to you, which consequently affect our liability as well. These supplier terms often adhere to international conventions that further limit liability. Should you require, copies of relevant supplier terms and conventions are available upon request.
As your booking agent, we do not assume responsibility for the acts or omissions of the suppliers or the travel services they offer, except in cases where we are the organizer of your package holiday under the Package Travel Regulations.
Bookings can be made conveniently through our website, over the phone, or via chat with our travel agents at our agency premises. However, please note that all bookings are subject to availability at the time of booking. While we strive to provide accurate information regarding the availability of travel services on our website, we cannot guarantee that they will still be available at the time of booking. Once you submit a booking request, we will confirm the availability of your chosen travel services to you.
When making bookings online, it's important to understand that the order summary email you receive is not a contractual acceptance of the supplier's ability to provide travel services. Instead, it serves as an acknowledgement that we have received your offer. If the travel services are available as detailed on our website, we will then issue a booking confirmation to you. This confirmation marks the establishment of a contract between us, creating a legally binding agreement for the purchase of those travel arrangements, subject to the supplier's terms and conditions as well as our Booking Conditions.
Please ensure that all names listed in the booking confirmation match the names on the passports of the travellers in your party, and verify that the travel itinerary aligns with your requirements. It's crucial to note that changes to bookings are rarely possible once flight tickets and other travel documents are issued. Any alterations made may result in additional charges.
Financial Protection: When you purchase an ATOL-protected flight from us, you will receive an ATOL Certificate outlining the financial protection provided, along with information on how to proceed in case of unforeseen circumstances. Please refer to Clause 8 for detailed information regarding ATOL protection.
ATOL Protection: While many of our flights are ATOL-protected, it's important to note that some flight-only sales are facilitated by us as agents for the airline.
Availability: Seat availability and pricing are subject to the discretion of the airline. The flight times displayed are provisional and may change according to the airline's booking conditions. Please be aware that most airlines enforce a non-refundable policy for bookings.
Fares: Airfares are subject to rapid fluctuations post-initial quotation. To secure the offered fare, we recommend making a payment within one hour of booking confirmation. If the fare changes before payment, you reserve the right to cancel and claim a full refund if you choose not to proceed with the booking.
Indirect Flights: Some flights may be indirect and involve stopovers at other airports. Any stopovers will be communicated to you at the time of booking.
Baggage Allowance: The baggage allowance varies significantly among airlines and routes. Our prices include the standard baggage allowance stipulated by the airline. Additional luggage options may be available post-booking, subject to the terms and conditions of the respective airline.
Hold Luggage Charges: Certain airlines consider hold luggage as an optional extra. If a charge is applicable for holding luggage, it will not be included in our headline prices. You will have the option to add this facility during the booking process. Alternatively, opting out of hold luggage entitles you to the standard hand luggage allowance specified in the airline's booking conditions.
Check-in Procedures: Check-in procedures are detailed in the booking confirmation email sent to you. Some airlines require online check-in, and failure to comply may result in airport check-in fees. It is your responsibility to adhere to the airline's check-in requirements and to arrive at the airport well in advance of your departure time. Please note that tickets cannot be refunded or changed due to a no-show or late check-in.
Amendment and Cancellation: Most flight bookings are non-refundable by the airline and may incur charges for amendments or cancellations. Refer to the individual airline's booking conditions for precise details. As your booking agent, please contact us for any amendments or cancellations as per Clause 6 below.
Price Inclusions: The price of your holiday encompasses all taxes, additional fees, charges, and costs known at the time of booking. If certain additional costs cannot be calculated upfront, you will be provided with an indication of the potential additional expenses you may incur.
Payment Requirements: To secure your chosen travel arrangements, you will need to make either a full payment or an instalment/deposit payment at the time of booking, depending on the proximity of your booking to the travel departure date. Additionally, any applicable insurance premiums and booking fees must also be settled.
Balance Payment: If only a partial payment is made initially, the remaining balance must be settled on or before the due date specified in your booking confirmation. Failure to adhere to this may lead to cancellation of the booking by the principal(s) or supplier(s), potentially incurring cancellation fees outlined in their respective terms and conditions.
Note on Payment Handling: Unless otherwise advised or stated in the terms and conditions of the concerned supplier, all funds paid to us for travel arrangements are held on behalf of the supplier/principal involved. This excludes bookings protected by an ATOL. For ATOL-protected bookings, any funds paid to us are held on behalf of and for the benefit of the Trustees of the Air Travel Trust, ensuring consumer protection in case of financial failure of the ATOL holder.
Cancellations: You have the option to cancel your booking at any time. Cancellation requests must be submitted in writing via email [email protected] by the lead name on your booking. The cancellation will only take effect upon receipt by us. Please be aware that the principal(s) or supplier(s) may impose cancellation fees by their terms and conditions. These fees can amount to 100% of the total price of the travel service, depending on the timing of the cancellation. Flight bookings are typically non-refundable after the booking date. Additionally, as we incur £75 administration costs in processing cancellation requests, a fee per passenger may also be charged.
Amendments: If you wish to make any changes to your booking, you must notify us in writing via email to [email protected]. While we will endeavour to accommodate your request, we cannot guarantee that amendments can be made after your booking is confirmed. The possibility of amendments depends on the terms and conditions of the supplier(s) of the travel service(s). Should an amendment be feasible, an amendment fee per passenger, along with any applicable airline/supplier amendment charges, will be incurred.
In the unfortunate event that you are marked as a no-show by the airline for one or more segments of your flights, several important considerations come into play:
In addition to these measures, please be aware of the following administrative charges that may apply:
These administrative charges are implemented to cover processing costs incurred by airline suppliers in addition to the airline's cancellation fees. It's important to factor in these charges when considering alterations to your travel plans.
Your agreement with the airline acknowledges their authority to modify flight schedules without prior notice, potentially resulting in cancellations or alterations to your tickets. We undertake to promptly inform you of any changes once received from the airline.
In cases where permitted by the airline's terms and regulations, we can manage change or cancellation requests on your behalf. However, it's crucial to acknowledge that there may be instances where we do not receive notifications from the airlines. Therefore, we kindly advise you to reconfirm flight timings within 72 hours before departure to mitigate the risk of missing your flights.
Please be mindful that flight timetables are subject to alterations, and there may be an administrative fee of £75.00 per person for Economy and £150 per person for Business/ First / Premium Economy ticket cancellations or refunds, where permitted.
It's imperative to recognize that we cannot be held liable if you miss your flight due to flight changes. Ensuring you have reconfirmed the flight timings remains your responsibility.
In the event of flight delays, it's essential to understand the following:
When travelling with children, adherence to the following guidelines is crucial:
For bookings with an "On Request" status:
When booking air travel with us, electronic tickets are typically issued and sent to the email address provided during the reservation process. Here are some key points to consider:
• All credit card transactions are considered non-refundable. This means that payments made using a credit card are ineligible for refund.
• Similarly, costs associated with Scheduled Airline Failure Insurance (SAFI) and Protection & Bonding are non-refundable.
• Cancellation expenses incurred by you.
• Medical assistance, including repatriation, in the event of accidents or illness.
• Loss of baggage and money.
• Other unforeseen expenses.
It is your responsibility to inform us of any medical conditions and reduced mobility before you book so that we can ensure the suitability of your trip for your particular needs.
Although we can provide general information about the passport, visa (including approximate time to obtain) and health formalities in your destination countries, it is your responsibility to check, fulfil and confirm your specific circumstances with the relevant Embassies and/or Consulates and your doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure.
Please take special note that for all air travel within the British Isles, airlines require photographic identification either a passport or driving license.
Passports: Most countries now require passports to be valid for at least 6 months after your return date.
Visas: In some countries, a transit visa is required for passing through the country with connecting flights. We will advise you if a transit visa is required for your travel. Please also check the UK government foreign travel website for the most up-to-date information on visa entry requirements at https://www.gov.uk/foreign-travel-advice.
An ESTA visa is a requirement for all USA-bound travel as well as transiting the USA; an ETA visa is a requirement for all Australia-bound travel as well as transiting Australia. Please check if your flight has an alteration involving two separate airports with the path, you must arrange the transfer to the correct airport and arrange a transit visa if applicable.
Special conditions apply for travel to the USA and all passengers must have individual machine-readable passports. Please check https://uk.usembassy.gov
For European holidays you should obtain a completed and issued form EHIC before departure.
Non-British passport holders, including other EU nationals, should obtain up-to-date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
Security: Up-to-date travel advice can be obtained from the Foreign and Commonwealth Office, visit https:// www.gov.uk/travelaware..
Children: Additional documentation is usually required by airlines about children travelling without their parents or unaccompanied, so this must be notified to us in advance. We will not be responsible for any refusal to embark or delay due to any failure to obtain the requisite documentation.
Pregnancy: Most airlines reserve a right to refuse embarkation to a woman who is in advanced pregnancy. Accordingly, please tell us at the time of making your booking if you or someone in your party is pregnant (or becomes pregnant before departure) so that we can check the policy of the relevant airline and advise you accordingly. A medical certificate from a doctor confirming fitness to travel may be required. We do not accept responsibility for anyone who is refused travel due to pregnancy if we have not been notified of the pregnancy or if the advice we have given has not been followed.
We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us for any fines or other losses which we incur as a result of your failure to comply with any such requirements or formalities.
As an intermediary, we do not assume responsibility for lost or damaged luggage. Any concerns regarding lost or damaged luggage should be reported immediately to the airline's representative at the airport. Please check with your airline or mode of transportation for any restrictions on checked-in baggage. Some items like power banks, e-cigarettes, lighters, and party poppers may not be permitted in checked baggage.
The provider as well as any third-party providers and distributors, do not provide any warranties regarding the website and the materials available on it. They do not guarantee the accuracy, completeness, currency or reliability of the content or data on the website, and they expressly disclaim all warranties and conditions, including implied warranties of merchantability, fitness for a particular purpose, non-infringement and those arising by statute or otherwise in law or from a course of dealing or usage of trade.
The provider acknowledges that data on the website may be loaded improperly from time to time, and if such data is found to be erroneous, they will notify you promptly. In such cases, you may choose to cancel and receive a full refund, accept the service at the updated price or select an alternative service by paying any additional amounts due. If a service is no longer available, you may substitute it with another service, again paying any additional amounts due.
The provider and third-party providers or distributors are not responsible for any damages or viruses that may infect your computer equipment or other property as a result of accessing, using or browsing the website or downloading any materials, data, text, pictures, video or audio from the website.
In no event shall the provider or any third-party providers or distributors be liable for any injury, loss, claim or damage of any kind, including special exemplary, punitive, indirect, incidental or consequential damages (such as lost profits or savings), arising out of or in connection with the use of the website, the failure or delay in using any component of the website for reservations or ticketing or the performance or non-performance by the provider or any third-party providers or distributors, even if such party has been advised of the possibility of damages.
If the provider or any third-party provider or distributor is found liable for any loss or damage arising from the use of the website or its content, their liability shall not exceed £100.00. The provider may also terminate or restrict your access to any part of the website at any time without notice, and without incurring any liability.
The provider's liability for death or personal injury caused by negligence is not limited or excluded.
The website may contain links to other websites for your convenience, but the provider and third-party providers or distributors are not responsible for the content of those websites. Visiting other websites is done at your own risk.
Please note that these terms and conditions may not fully cover all aspects of liability and warranties, and it is important to review the specific terms and conditions provided by the provider before making any bookings or transactions.
By these Booking Conditions, we shall not be held liable or provide compensation if our contractual obligations to you are impeded by unavoidable and extraordinary circumstances beyond our or a supplier’s control, wherein the resulting consequences could not have been prevented even with the implementation of all reasonable measures. These circumstances, referred to as "Unavoidable and Extraordinary Circumstances," encompass a wide range of events, including but not limited to warfare and acts of terrorism (or the threat thereof), civil unrest, significant threats to human health such as widespread disease outbreaks at travel destinations, as well as natural disasters like floods, earthquakes, or adverse weather conditions that render travel to or remaining at the destination unsafe. Additionally, factors such as government actions, industrial disputes, labour strikes, port or river authority actions, natural or nuclear disasters, fires, chemical or biological incidents, unavoidable technical issues with transportation, air traffic control strikes, flight cancellations, and any other similar events beyond our or the supplier(s)' control are considered as Unavoidable and Extraordinary Circumstances under these Booking Conditions.
Your personal information, including any special category data, will be processed As part of your booking process, we require you to furnish us with personal details like your name, email address, telephone number, passport number, and other identifying information. Additionally, we may also need to collect special category information, such as health and med
Your personal information, including any special category data, will be processed to facilitate your booking and may be shared with relevant suppliers of your travel arrangements or other necessary individuals involved in providing your travel services. Additionally, if mandated by authorities or law, your information may be disclosed to public entities like customs or immigration. Some details might also be shared with security or credit checking agencies.
For travel to the United States, we are obligated to transmit your information to the US Customs and Border Protection to aid in counterterrorism and combatting transnational serious crimes. Moreover, if your travel extends beyond the European Economic Area, your data may be transferred to suppliers outside the EEA in adherence to the General Data Protection Regulation's stipulations concerning such transfers.
By completing this booking, you acknowledge and consent to the sharing of your personal information, as provided in your booking form, with relevant suppliers and other entities essential for facilitating your travel arrangements.
If you encounter any issues or complaints regarding the travel arrangements or services provided by a third-party supplier, you must promptly contact that supplier directly. The supplier cannot be held responsible for any resulting loss or damage if you fail to address the issue with them. However, if you are unable to resolve the matter satisfactorily with the supplier, the provider may, at their discretion, provide reasonable assistance in resolving the dispute on your behalf.
To seek the provider's assistance in resolving a disagreement with a supplier, please email [email protected] no later than 28 days after your return date. In your email, provide comprehensive details of your complaint, including the name of the supplier involved, any relevant documentation or reports you have received, and your booking reference number.
This represents the full extent of the provider's responsibility and obligation to address any claims from you when the provider has acted solely as your booking agent.
It is crucial to understand that your interactions with each supplier are governed by that supplier's own terms and conditions, which may contain provisions limiting or excluding their liability, often in compliance with international treaties regulating their industry. You are bound by the terms and conditions of any supplier whose services are included in your booking.
